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Fell Bank, Birtley, Co Durham, DH3 2SP

Tel: 0191 410 4107

1. DO I GET ALLOCATED SEAT NUMBERS ON A DAY TRIP?

Yes, when you make your booking you will be allocated seat numbers for your party. If you would like a specific seat we will try to accommodate your request but cannot guarantee that we can. The best thing to do is book early as seats are allocated on a first come first serve basis. Occasionally we may have to change the allocated seat number/s if we operate the tour with a larger sized coach or more than one coach.

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2. DO I GET ALLOCATED SEAT NUMBERS ON THE BLACKPOOL SERVICE?

No, on this service we do not allocate numbers.

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3. HOW MUCH DO I HAVE TO PAY WHEN I BOOK?

Full payment is required at the time of booking for both Day Trips and the Blackpool Express.

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4. DO WE HAVE TO WEAR SEATBELTS?

To comply with current legislation, seatbelts must be worn at all times whilst travelling on our coaches.

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5. IS SMOKING OR ALCOHOL ALLOWED ONBOARD YOUR VEHICLES?

For the health and safety of our passengers and drivers, smoking (Including electronic cigarettes) is not allowed on any of our vehicles. Alcohol is also not allowed to be consumed onboard.

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6. ARE MY PERSONAL DETAILS SECURE?

We take security very seriously and your personal information is submitted via a secure server with SSL encryption. No credit/debit card details are stored on our servers.

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7. DO YOU CHARGE EXTRA FOR PAYMENTS MADE BY DEBIT OR CREDIT CARD?

There is no surcharge on debit cards or credit cards.

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8. IF I MAKE A CHANGE OR CANCEL MY DAY TRIP BOOKING WILL I BE CHARGED?

Should you need to cancel or amend your place on a day excursion more than 72 hours before travel, a fee of £5 per person per excursion will apply. If the excursion(s) include admission fees, these may also be payable.
If you need to cancel or amend less than 72 hours before travel then a 100% cancellation charge will apply.

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9. IF I MAKE A CHANGE OR CANCEL MY BLACKPOOL EXPRESS BOOKING WILL I BE CHARGED?

Should you need to cancel or amend your booking more than 72 hours before the outward journey, a fee of £5 per person willl apply. or within 72 hours of the outward journey then a 100% cancellation charge will apply.

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Contact Us

JH Coaches
Fell Bank, Birtley, Co Durham, DH3 2SP
0191 410 4107